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How do I switch my landline to Pure?
I agreed to switch my service to Pure Telecom over the phone but don’t I need to sign a contract?
Can I keep my current landline number?
How much do calls cost if being made outside of my bundle?
Do I enter a contract for phone services?
How often will I receive a bill from Pure Telecom?
How can I pay my bill?
Do I need a landline as I just want broadband?
How easy is it to install Pure Broadband on my computer?
What does UNLIMITED really mean?
Why can’t I access Fibre speeds in my area?
When Fibre comes to my area – will you upgrade me for FREE?
What is the technical support number?
What are my payment options?
What happens if I am not at home when my modem is delivered?
Do Pure Telecom increase my monthly agreement after 6 months?
Who should I contact if I have a fault on my line?
Is there anything I am required to do before I log a fault?
How long does it take to repair a fault?
Will a technician have to be dispatched?
What are the possible causes of a fault?
Will I incur any costs if I have a fault on my line?
What is the procedure of processing a Fault?
You can make the switch to Pure either by entering into a Third Party Verification agreement over the phone or alternatively by signing a Customer Authorization Form. The switch is seamless and there is no degradation or loss to your service and takes up to 21 days.
No. The telecom regulator in Ireland in conjunction with the European Distance Selling regulations allows for the use of a verbal agreement in order to make it easier for you to switch telephone companies. A signed agreement is not necessary.
Yes you can. There will be no interruption to your phone service and we contact your current provider to make the switch.
A full list of rates are available upon request. Please speak to one of our customer care representatives on 1890 987 550 for more information.
There is no minimum contract term if you have selected to move to Pure for phone services only.
You will receive a single bill for both your telephony and broadband services, between the 11th and the 15th of each month. All bills include line rental billed monthly in advance. Your first bill will also contain arrear charges from the date you switched to Pure Telecom.
You can pay your Pure Telecom bill by direct debit, credit card/debit card,cheque, postal order, at your local Post Office or by bank transfer.
Yes you require a landline to avail of broadband with Pure.
Installing your broadband is simple and full instructions are included with your modem. Help and support is also available on 1890 987 550.
UNLIMITED means no upload or download usage limits when accessing the internet. All of Pure Telecom’s broadband services allow you to stream Netflix 24/7, spend hour’s online gaming and updating your social media accounts either from your phone, tablet or laptop – all day every day with no extra charge to your bill.
Fibre is available to over 750,000 homes with more and more areas receiving Fibre upgrades each week. When Fibre is available in your area we will upgrade you for free.
Yes. All new and existing customers can avail of a completely free Fibre installation to their homes.
Our Technical Support team are here to help on 1890 987 550 from 8am-7pm Monday-Friday.
Pure Telecoms broadband service is direct debit only.
Our couriers will attempt to deliver to your home address. If you are not there they will try and contact you a contact number provided to arrange delivery at another time.
No. We quote you a monthly price for broadband and we charge you the same price every month for the life of your contract
Pure Telecom’s broadband services are subject to 12 or 18 month contracts
Once your line has switched to Pure Telecom you should contact Pure Customer Care if you are experiencing any difficulties with your telephone service.
We request you to test your line with an alternative handset. This will eliminate the possibility of it being a handset fault and you incurring a call out charge. We also request that you check any connections in the house which may have been altered by recent works.
Once a fault is reported it may take between 48 hours to 5 working days depending on the severity of the fault. On average faults are repaired within 2 working days, however there may be circumstances which require longer periods for possible work to be completed
The majority of faults can be resolved on testing at the telephone exchange in your area. If a technician is dispatched you will be contacted to arrange a time of appointment.
There are a number of reasons that faults occur. A few main reasons are as follows:
If you have tested your handset and the telephone lines inside your home and concluded that it is not such a fault you will incur no costs. However if it is a fault with your equipment or wiring then you will incur a cost where this needs to be replaced or repaired.
Exchange.
Pure Telecom shall not be accountable for any special, indirect or consequential loss or damages whether direct or indirect, or any loss of business, revenue, use, contract, goodwill, anticipated or actual savings or profits, any other financial loss or loss of time, data or opportunity as a result of a fault on a customers line. Pure will however review any customer complaints on a case-by-case basis.
